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Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 2nd ed. - Boston: McGraw-Hill, [1998]. - xxvi, 613 p. : ill. ; 24 cm.

Includes bibliographical references and indexes.

ISBN: 0071157093

Subjects--Topical Terms:
Service industries--Management

Dewey Class. No.: 658.8